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Refund policy

At Mansarovar Hotel, we strive to provide a smooth and pleasant experience for all our guests. Please carefully read our refund policy before confirming your booking:

  1. Non-Refundable Bookings:
    Once a booking is confirmed and payment is successfully processed, the reservation is non-refundable. We do not offer refunds for cancellations, early check-outs, or changes made to bookings after confirmation.
  2. No Show:
    If you fail to check in on the reserved date (a “no show”), the full booking amount will be charged, and no refund will be issued.
  3. Cancellation Policy:
    If you choose to cancel your booking, no refund will be provided. For any changes to the booking, such as altering dates or modifying the reservation, the original booking is considered canceled, and a new booking will need to be made subject to availability and additional charges.
  4. Force Majeure & Special Circumstances:
    In the event of unavoidable circumstances, such as natural disasters, government restrictions, or other emergencies, we may consider rescheduling your stay or offer a partial refund at our discretion. This decision will be evaluated on a case-by-case basis.
  5. Special Periods & Peak Seasons:
    For bookings made during peak seasons, holidays, or special events, the cancellation and refund policies may differ. In such cases, guests will be informed at the time of booking about any specific terms that may apply.
  6. Third-Party Bookings:
    If your reservation is made via third-party booking platforms (such as booking.com, MakeMyTrip, etc.), the cancellation and refund policies of the platform will take precedence over our direct hotel policies. Please review their terms before confirming the reservation.
  7. Payment Method:
    Payments can be made via UPI or cash. Once payment is processed and confirmed, the non-refundable policy is applicable. Please ensure all details are accurate before confirming your reservation.

By confirming your booking, you acknowledge and agree to the terms of this refund policy. For further assistance or inquiries, please contact our front desk.

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